Information Hub

Frequently Asked Questions

• Information about the CVC program for Providers

  Guide for General Practice www.dva.gov.au/about-dva/publications/health-publications/provider-publications/guide-general-practice

  DVA CVC home page www.dva.gov.au/providers/provider-programs/coordinated-veterans-care

  CVC factsheet (HSV101) www.dva.gov.au/factsheet-hsv101-coordinated-veterans-care-program

  Social assistance factsheet (HCS10) www.dva.gov.au/factsheet-hcs10-coordinated-veterans-care-cvc-social-assistance

• Information about the CVC program for Veterans

  Information for veterans www.dva.gov.au/health-and-wellbeing/wellbeing/coordinated-veterans’-care/information-veterans-brochure

  Information for veterans brochure PDF www.dva.gov.au/sites/default/files/files/health%20and%20wellbeing/cvc_info_booklet.pdf

• Community Care and Support Programs

  Community Nursing Program www.dva.gov.au/providers/community-nursing

  Rehabilitation Appliances Program (RAP) – Schedule, Guidelines, Modifications and Forms www.dva.gov.au/providers/provider-programs/rehabilitation-appliances-program-rap

  Veterans’ Home Care www.dva.gov.au/providers/provider-programmes/veterans-home-care

  Wellbeing programs www.dva.gov.au/health-and-wellbeing/wellbeing

• Support for carers

  Information regarding the available support for carers can be found in the following links:

  Carer Awareness Training Package www.dva.gov.au/providers/provider-programmes/veterans-home-care/carer-awareness-training-package

  Information for carers www.dva.gov.au/about-dva/publications/health-publications/carers-booklet

  Respite care www.dva.gov.au/about-dva/publications/health-publications/carers-booklet#respite

• Information on Veteran mental health

  At Ease portal – mental health tools for veterans at-ease.dva.gov.au/veterans/

  At Ease portal – resources for health professionals at-ease.dva.gov.au/professionals/ and at-ease.dva.gov.au/professionals/clinical-resources/mobile-apps-and-treatment/

  Evidence Compass www.dva.gov.au/health-and-wellbeing/evidence-compass

  High Res – resilience at-ease.dva.gov.au/highres/#!/home

  Mental health www.dva.gov.au/health-and-wellbeing/mental-health

  Mental health support factsheet (HSV99) www.dva.gov.au/factsheet-hsv99-mental-health-support

  The Right Mix - alcohol management www.therightmix.gov.au/

  Veterans and Veterans Families Counselling Service (VVCS) www.vvcs.gov.au/

• Notes for providers

  Allied health, medical practitioners and specialists www.dva.gov.au/providers/notes-providers

  Community nursing www.dva.gov.au/providers/community-nursing

• How to lodge claims for payment under the CVC program

  Department of Human Services www.humanservices.gov.au/health-professionals

  GPs', LMOs' and Specialists' fee schedules www.dva.gov.au/providers/fee-schedules/gps-lmos-and-specialists-fee-schedules

  How to claim – Webclaim www.dva.gov.au/providers/how-claim

  Medical software vendor files www.dva.gov.au/providers/fee-schedules/software-vendor-files

  Provider fee schedules www.dva.gov.au/providers/fee-schedules

• How can I become a DVA registered provider?

  There are several pathways to bercoming a registered DVA health provider, please see the following pages for spefic information:

  Becoming a provider - www.dva.gov.au/providers/becoming-dva-service-provider

  Hospitals - www.dva.gov.au/providers/hospitals-and-day-procedure-centres

  Local Medical Officers (LMO) Scheme - www.dva.gov.au/providers/doctors#whatisLMOsched

  Provider Programs - www.dva.gov.au/providers/provider-programs

  Rehabilitation Appliances Program (RAP) National Guidelines -  www.dva.gov.au/providers/provider-programs/rehabilitation-appliances-program-rap#national-guidelines

  Rehabilitation Service Providers -  www.dva.gov.au/health-and-wellbeing/rehabilitation/rehabilitation-service-providers

   

• General DVA Information

  Consolidated Library of Information and Knowledge (CLIK) – DVA’s legislation, policy and reference material clik.dva.gov.au/

  DVA Health Cards www.dva.gov.au/providers/dva-health-cards

  DVA Provider News www.dva.gov.au/providers/dva-provider-news

  DVA website www.dva.gov.au

  Factsheets www.dva.gov.au/about-dva/dva-factsheets

  Forms www.dva.gov.au/dvaforms

  National Health Services Directory www.nhsd.com.au

  Online Training www.dva.gov.au/providers/online-training-health-providers

• Pharmaceutical

  Veterans’ Affairs Pharmaceutical Advisory Centre (VAPAC) www.dva.gov.au/providers/dva-provider-news/veterans-affairs-pharmaceutical-advisory-centre-vapac

  Veterans' medicines advice and therapeutics education services (Veterans’ MATES) – Information, Resources, Professional Development and News www.veteransmates.net.au/

  Dose Administration Aid (DAA) Service – Booklets, Brochures and Forms www.dva.gov.au/providers/provider-programmes/dose-administration-aid-daa-service

• Transport for Veterans

  Travel for Treatment www.dva.gov.au/providers/provider-programs/travel-treatment

  Veterans’ transport factsheet for health providers (HIP80) www.dva.gov.au/factsheet-hip80-health-providers-veterans-transport-information